Shipping Policy

  • We dispatch orders Monday-Friday. Orders placed before 1pm will be dispatched that same day, orders received after 1pm will be dispatched the next working day. Orders generally take between 2-3 working days to arrive nationwide, rural areas may take 1-2 days longer.

  • Our delivery partners, dispatch team and customer service crew do not operate on weekends or public holidays. All orders placed after 1pm Friday or on weekends and public holidays will be dispatched the next working day. Any customer enquiries made after 3pm Friday or on weekends and public holidays be answered by our team the next working day.

  • Occasionally there may be shipping delays due to public holidays, covid restrictions or busy times of year (Xmas). These circumstances are beyond our control but please feel free to contact us if you have concerns about your order.
  • Our delivery partners cannot deliver items to anyone under the age of 18. ID may be requested from anyone who looks 25 or under. If valid ID is not presented, we cannot deliver the items.
  • We do not shop internationally, sorry fam.
  • If you have a question about your order please email sales@urbanaut.co.nz